Capita – Pensions

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  1. Jonathan Maskell June 10, 2020 at 12:50 pm

    Capita are prioritising vulnerable clients. We are currently unable to obtain updates for ongoing third party requests. We are receiving emailed responses, albeit slowly.

  2. Leanne Urquhart June 29, 2020 at 11:57 am

    When i called the number on here it went through to Canada Life. May need to check this number. I have tried this number 02077991525 but they are currently not taking calls. Have to email

    • Jonathan Maskell June 29, 2020 at 12:18 pm

      Hi Leanne. Thanks for letting us know. We’re looking in to it.

  3. AbigailT July 1, 2020 at 8:29 am

    HI Jonathan

    Do you know if its Capita that services Civil Service Pension schemes. I have a client who has old letters from Capita hartshead, but they phone lines aren’t running.

    • Jonathan Maskell July 1, 2020 at 9:17 am

      Hi Abigail,

      I have been in touch with MyCSP (Civil Service Pension) this week, so they may be able to help you? I am currently creating an entry for them now. Their email is

      I hope this helps.

  4. AbigailT July 2, 2020 at 12:18 pm

    Thanks Jonathan

  5. Henrietta Jackson July 7, 2020 at 1:28 pm

    I have a letter of authority for a pension to send. The client has said it is a cigna/capita pension – where do i send this to?

    • Jonathan Maskell July 8, 2020 at 9:35 am

      Hi Henrietta,

      I have found the following details on the Cigna website:
      If you are a current or former employee of Cigna and require any information on the Cigna 2000 UK Pension Plan please contact us at

      I would suggested emailing them. I haven’t come across a Cigna plan for a couple of years. The last time was in 2018, when it was administered by Mercer (Glasgow).

      I hope this helps.

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