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Reassure have recently acquired approximately 1 million of the older style L&G pensions. It is a mixture of Stakeholder plans (ending 01) and also Personal Pensions (beginning UP). For the time-being, I would strongly advise calling L&G if you are unsure whether a clients plan has transferred to Reassure or not, as it is difficult to tell simply by looking at the plan number. To help ease the transfer, Reassure have advised us that they will accept LOAs addressed to L&G, and L&G forms – for the next 3 months. It is also worth noting that the plan numbers will remain the same, as will the structure of the plans.

Jonathan Maskell

Jonathan Maskell

Head of Chasing Team



  1. Jonathan Maskell March 4, 2021 at 10:00 am

    Reassure have extended their timescales slightly, to 15-20 working days. Call wait times can vary. I try and call first thing (between 8:30am and 9am), and usually get through within 10 minutes.

  2. […] fairly consistent across the majority of providers. With the exception of a few notable ones – Reassure (ex Old Mutual Plans) and Clerical Medical, we have generally been receiving a response within 5 and 15 working days. […]

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