3rd Party Provider Updates
Scottish Widows – ex Zurich Policies (ZU) – Timescales are currently 10 working days with current workload.
Legal and General – Stakeholder pension – L&G Employer Dedicated team emails – They are currently working through a large backlog and have said their eta from the day they are chased is 5-15 working days.
Aviva Pension – TK plans – Phone lines are open. Responses to LOAs can be done on the follow up call. Further requests can be delayed with timescales of 7 working days. Call wait time is approximately 15 mins.
Royal London – 7 digits, starting with a 9 – Timescales depend on the nature of the request, however most request timescales are back to normal (10 working days)
Royal London – 7 digits, starting with a 4 – Timescales are approximately 5 to 10 working days, however they usually confirm this in their automated response when the request has been sent through to them.
Standard Life – All Plans – Timescales are currently 10 working days
Aegon Target Plan – Reference usually A/000 – Phone lines are now open, and they will speak to advisers. Bear in mind that lines are only open from 10am-4pm. Timescales are currently 10-15 working days
Aegon – Ex Scottish Equitable – Requests are best submitted via the Aegon Online Portal. up to 15 working days.
Royal London – Workplace/Employer Pensions – Business as usual. Timescales are quoted between 7 to 15 working days depending on what has been requested.
Prudential – 8 numbers long – Hold times are 40 mins plus, however turnaround times are back to their normal 10 working days plus postage.
Reassure – Personal Pensions – Timescales are still within standard response times for Reassure. 5-10 working days.
Zurich – Personal Pension – Zurich are open as usual but working remotely. Timescales are 10-15 working days.
Leave a comment below...
You must be logged in to post a comment.