Weekly Provider Update – 16th June 2020

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3rd Party Provider Updates

Scottish Widows – ex Zurich Policies (ZU) – Timescales are currently 10 working days with current workload.

Legal and General – Stakeholder pension – L&G Employer Dedicated team emails – They are currently working through a large backlog and have said their eta from the day they are chased is 5-15 working days.

Aviva Pension – TK plans – Phone lines are open. Responses to LOAs can be done on the follow up call.  Further requests can be delayed with timescales of 7 working days. Call wait time is approximately 15 mins.

Royal London – 7 digits, starting with a 9 – Timescales depend on the nature of the request, however most request timescales are back to normal (10 working days)

Royal London – 7 digits, starting with a 4 – Timescales are approximately 5 to 10 working days, however they usually confirm this in their automated response when the request has been sent through to them.

Standard Life – All Plans – Timescales are currently 10 working days

Aegon Target Plan – Reference usually A/000 – Phone lines are now open, and they will speak to advisers. Bear in mind that lines are only open from 10am-4pm. Timescales are currently 10-15 working days

Aegon – Ex Scottish Equitable – Requests are best submitted via the Aegon Online Portal. up to 15 working days.

Royal London – Workplace/Employer Pensions – Business as usual. Timescales are quoted between 7 to 15 working days depending on what has been requested.

Prudential – 8 numbers long – Hold times are 40 mins plus, however turnaround times are back to their normal 10 working days plus postage.

Reassure – Personal Pensions – Timescales are still within standard response times for Reassure. 5-10 working days.

Zurich – Personal Pension – Zurich are open as usual but working remotely. Timescales are 10-15 working days.


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